Before you install
Review PHP/database requirements, permission needs, optional FFmpeg support and server constraints.
Support & launch help
The right support path for your first production release.
Use the resources below to identify whether your question is about hosting, installation, licensing, configuration or a product issue.
During setup
Use the installer checklist, protect the installer, set admin credentials and test basic public/admin routes.
After launch
Test one uploaded video, one embedded video, one source import, one banner click, one pre-roll campaign and one email delivery.
When contacting support
Include your software version, PHP version, a non-sensitive error message, the page URL involved and what you expected to happen.
Support policy template
Define your commercial support scope clearly before selling: installation assistance, bug fixes, compatibility expectations, response windows, update access, customization work and third-party host limitations.
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